Some 78% of financial executives think their work is going to change over the next five years because of new digital business trends, says the Deloite Center for Financial Services Banking Outlook Report. Members now expect to interact with a credit union the same way they order groceries or pizza. These consumers want to head into a branch or hit digital channels that can provide instant gratification. One of the trends that is shaping the digital landscape for credit unions into 2020 is moving to the cloud.
While the digital forces drastically changed industries around them, the financial sector seemed protected from the chaos. Vertically integrated business models seemed to insulate them from external forces, and banking regulations made it nearly impossible for competitors to get into the game.
But the digital tide financial executives thought they’d outpaced is now rolling in. It is coming in the form of rising customer expectations, unexpected competition, and the evolution of the platform economy. All driven by digital technology. According to a study from NNT Data, nine in 10 financial services executives think this is the year for a full-scale digital transformation. Financial institution leaders are done investing in just bits and pieces here and there. Instead, they’re favoring a fundamental change in technology and process.
Members are demanding service excellence through a host of digital channels. Your core and member services platforms need to be agile enough to deliver and then scale. Sharetec can help! Contact us today!