Credit Unions – and Members – Seek Convenience and Simplicity
Fierce competition, changing technology, increasing customer service expectations, and aging member demographics are just a few of the many challenges credit unions face. When addressing these challenges, it’s vital to lay a solid foundation by choosing the right core service provider.
Besides understanding the system’s features and functions, it’s important to ask the following kinds of questions when researching a core service provider:
* What is their background?
* Are they up on the latest technology?
* How long have they been around?
* Will they be around another 20 years from now?
* Do they know credit unions?
* Do they have tenured staff?
* Will your credit union be just another number to them or will they do what it takes to get to know you on a personal level?
Technology That’s Easy To Use
Successful credit unions demand products and services that are at once powerful and easy to use. Your members are no different. They want to be able to do business and conduct financial transactions anytime, anyplace, with the shortest learning curve possible.
As a credit union, you rely on your core for the tools needed to handle day-to-day operations. You expect a simple interface that equips employees with the tools they need to engage and serve members.
A strong core helps you, the credit union, to meet member demands, retain members, and increase membership by providing the latest technology offerings like Home Banking, Mobile Banking, and, Picture Pay, and other e-Services. A strong core will help you anticipating and meet the needs of an increasingly demanding member base.
Is your current core helping you compete, thrive and grow?
Follow us on LINKEDIN and Facebook.