Posts Categorized: Uncategorized

Is it Time to Go Digital?

Some 78% of financial executives think their work is going to change over the next five years because of new digital business trends, says the Deloite Center for Financial Services Banking Outlook Report. Members now expect to interact with a credit union the same way they order groceries or pizza. These consumers want to head into a branch or hit digital channels that can provide instant gratification. One of the trends… Read more »

ARE YOU STAYING CONNECTED TO YOUR MEMBERS?

Credit union members have a very different financial journey from that of customers of a standard bank. They want to feel a part of the business that they trust with their money. They want a different level of engagement and sense of ownership. Adoption of mobile banking by consumers has been on a slow but… Read more »

KEEP SECURITY AT THE FOREFRONT OF YOUR BUSINESS

Credit unions are investing billions in security and compliance, and it’s not looking to slow down over the next year. According to CUTimes, identity crimes are modern-day bank robberies, and highly profitable ones at that. Once a cybercriminal is in possession of a member’s personal data, it can be used over and over in various combinations. Even… Read more »

SHARETEC’S HOME AND MOBILE BANKING

In these uncertain times, it may feel like the entire world has shrunk to the size of a computer or smartphone. After all, credit union members are interacting with credit unions primarily through mobile apps due to social isolation guidelines. Mobile platforms have gained more power as make-or-break channels for attracting and retaining members, and… Read more »

Align the member experience to the member

Do you deliver an experience that your members want to be a part of? Do you delight them so much that they go home and brag to their friends and family about their experience with your credit union? A large part of aligning the experience and delighting your members means to meet your members where they are. Your members are looking… Read more »

Members are getting even pickier with their standards of service excellence

Modern technology and instant communication social and retail platforms have conditioned your credit union members to expect instantaneous results. People – you, me, your members – have lost the ability to wait. Tweets, Instagram, and texting require no patience and they provide users with immediate gratification. And people have come to expect the same from the… Read more »

IS IT TIME TO GO DIGITAL?

Some 78% of financial executives think their work is going to change over the next five years because of new digital business trends, says the Deloite Center for Financial Services Banking Outlook Report. Members now expect to interact with a credit union the same way they order groceries or pizza. These consumers want to head into a branch or hit digital channels that can provide instant gratification. One of the trends… Read more »

ALLIED MAKES PAYMENTS SIMPLE!

Allied’s best-of-breed payment solutions provide everything users need, all within their financial institution’s trusted digital environment. They’re designed to provide the ease of use and intuitive functionality that make competing platforms unnecessary. Some of their offerings include: Picture Pay – Allows users to pay bills by simply taking a photo of their bill and entering an amount. eBills – eBills, is… Read more »

ARE YOU STAYING CONNECTED TO YOUR MEMBERS?

Credit union members have a very different financial journey from that of customers of a standard bank. They want to feel a part of the business that they trust with their money. They want a different level of engagement and sense of ownership. Adoption of mobile banking by consumers has been on a slow but… Read more »

REPORTING FEATURES THAT CAN HELP YOUR BUSINESS THRIVE!

While most credit unions are paying close attention to their net worth ratios during the coronavirus pandemic, are you paying close attention to other metrics, as well? Measurable metrics and your ability to pull data quickly and efficiently is an essential piece of the success. Janet Powell, manager of credit union programs at the Oregon… Read more »