Credit union members have a very different financial journey from that of customers of a standard bank. They want to feel a part of the business that they trust with their money. They want a different level of engagement and sense of ownership.
Adoption of mobile banking by consumers has been on a slow but steady increase for more than a decade. The rise of COVID-19 forced people of every age and social demographic to shelter-in-place, which in turn has caused mobile banking usage to soar. The need to manage and move money easily, while doing so remotely, has significantly changed consumer behavior. What does this mean for credit unions?
For years, digital and mobile banking technologies have been considered a “nice to have” for credit unions. But now, these technologies have changed from being a “nice to have” to a “must have.”
This gives credit unions an opportunity to revisit their approach to member service. The most effective solutions to these challenges will be ones that put consumers first, in a way that enables credit unions to remain distinct and retain their core values. Sharetec has a myriad of products from Home and Mobile Banking to Remote Signatures that enable credit unions to remotely provide the connection and funds management that they have come to expect. To learn more, contact us at .